Refund Policy

RETURN/REFUND POLICY

• Please inspect your order upon receiving it. If the item is found to be defective, damaged, or incorrect, we kindly request that you raise a return request so that we can promptly address the issue.
• We have a 7-day return policy, allowing you to request a return within 7 days of receiving your item.
• To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
• To initiate a return, please use the return request option on the order page. Returns can only be requested within 7 days of the date of product delivery. After this period, returns will not be accepted. If you encounter any difficulties when applying for a return, please contact our customer support via email.
• If your return request is accepted, we will send you a return shipping label document via email. We kindly request that you pack the return product securely, attach the provided return shipping label to the package, and have it ready for collection by our courier partner. Items sent back without a prior return request will not be accepted.
• For any questions regarding returns, please feel free to contact our customer support via email.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including batteries, chargers, accessories, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please get in touch with us.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, your refund will be processed automatically to your original payment method within 7 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact our customer support via email.

Replacement Timeline: If I request a replacement, when will I get it?

If a replacement request is made within 7 days of the delivery date and the reported issue is genuine, qualifying you for a replacement, we will initiate the replacement process promptly. Here is the timeline:

Replacement Pickup: We will arrange a pickup to collect the product from your location, coordinating a convenient pickup time with our logistics team.

Product Analysis: After receiving the product, a thorough analysis will be conducted to verify the reported issue’s genuineness and compliance with our replacement policy.

Replacement Dispatch: If the issue is genuine and the product qualifies for a replacement, we will promptly dispatch a replacement unit to your provided shipping address, notifying you of the dispatch details.

Return of Ineligible Products: If the product is found ineligible for replacement due to reasons such as accidental damage or non-compliance with our policy, the same phone will be returned to you, with notification of the analysis results.

Our goal is to resolve replacement requests efficiently, ensuring fair product eligibility assessments. We value your trust in Mobile Square India and aim to provide the best possible service.

Please note: Certain situations may result in only partial refunds:

– Items with obvious signs of use

– Items not in their original condition, damaged, or missing parts for reasons not due to our error

CONTACT US

To resolve complaints regarding the site or obtain further information about its use, please contact us at:

Mobile Square India

Phone: +91-8056140898

Email: support@mobilesquare.in